For relatively new businesses, hiring a full-time employee to compensate for missed calls isn’t always an option. Maybe it’s a lack of space, or maybe the expense is simply too heavy, but whatever the reason, you don’t have to be at a total loss.
There is an abundance of technology and resources available to businesses these days, including call-handling services that make answering phone calls far easier and more cost-effective. You can have the ability to redirect some of your company’s phone calls to a call centre, where they will be answered by professionals 24 hours a day.
Virtual Receptionists That You Can Rely on
As opposed to in-house receptionists, virtual receptionists work off-site, meaning you won’t need to create extra space for them in the office. It’s a hassle-free way to increase your call-handling capacity, and given that these professionals are available 24/7, you never have to worry about missing a phone call.
Excellent virtual receptionists are committed to answering phone calls quickly and professionally, and oftentimes, they will have considerable experience serving a range of industries, so the individuals answering your phones are not only professional but educated as well.
Emergency and Overflow Call Handling
You can take advantage of this service in a number of ways, and in addition to daily call-handling, Message Direct also handles emergency response situations and overflow. Operating 24 hours a day, your virtual receptionists can pick up calls after standard business hours and make sure that issues are passed along to the right people.
While you can solely rely on virtual receptionists for your telephone answering, you can also request their assistance when your incoming call volume is too great to handle.
Overflow call-handling services ensure that all calls are answered when your business is particularly busy. When all of your phone lines are tied up, your virtual receptionist will handle the overflow so that you don’t miss out on potential business.
Improving Customer Relationships
Aside from answering phone calls, you are also strengthening your relationship with customers, who will always prefer having their phone calls answered as opposed to being sent to voicemail, which may ultimately put you at risk of losing their business.
In addition to simply answering phone calls, however, call-handling services can also carry out various outbound services to strengthen customer relationships even further. This may come in the form of utilising your database to make outbound marketing phone calls or making follow-up phone calls to make sure that your current customers are satisfied.
Call-handling services are largely tailored to your business needs, and your virtual receptionists can answer phone calls based on your instructions. Taking advantage of this service means strengthening your business and customer relationships in a simpler, more cost-effective way.